On-Net Surveillance Systems Inc. (OnSSI), a fast-growing, Rockland County, NY based software development company, and a recognized leader in the field of IP-based video surveillance is seeking an Inside Sales/Customer Service support person to facilitate the company’s growing inside sales and customer service team.
This is a great opportunity to develop in a dynamic, growing company that is a technological leader in its field.
This position will report directly to the Sales Administration Manager.
Roles and Responsibilities:
Answer Inside Sales incoming calls and provide escalation routing as necessary.
Order status and order process questions.
Customer education on product solutions.
Customer education on market segment differentiation: IP vs. analog vs. hybrid systems.
Hardware and Storage Calculator location and basic how to usage.
Screen & respond to web and e-mails inquires.
Provide support to Sales Administration as necessary.
Management of sales leads, partner applications, sales pipeline reports, etc. through SalesForce.com.
Composition of letters, reports and other business documents requiring the researching, selection and assembly of information from a variety of sources to support OnSSI customer base.
Organizes, maintains and assumes custodial responsibility for departmental documents, files and records.
As workload and personnel availability require, may be assigned other duties within the department.
Qualifications
Minimum 3 years experience in sales support/technical representation a MUST.
Technical capabilities required.
Professional phone manner.
Strong MS Office skills, especially Excel, PowerPoint & Word.
SalesForce.com experience a plus.
Experience with financial software (e.g. MYOB, QuickBooks, Quicken, etc.) a plus.
Highly organized and excellent written and verbal communication skills required.
Second language a plus
Relevant college degree a plus
Ability to work independently or with a minimal degree of supervision essential. Must be able to handle confidential information with discretion. Requires a pleasant telephone presence, technical expertise and professional demeanor.
Interested candidates should e-mail CV and cover letter to:
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. Make sure to include the reference number and the suffix '-ws' in the subject line.
